Refund policy

Return and Refund Policy

We want you to be happy with your order. Because our products are printed on demand, please review product details and sizing carefully before purchasing.

Return requests

You may request a return within 14 days after the last item in your order is delivered. Items must be unworn, unused, and in their original condition.

To request a return, sign in to your customer account and select the relevant order, or contact us at support@outoff.co. Please do not send items back without contacting us first. We will provide return instructions and the appropriate return address after reviewing your request.

European Union right of withdrawal

Customers in the European Union may withdraw from an eligible purchase within 14 days after the last item in the order is delivered, without providing a reason.

You may submit a withdrawal request through your customer account or by contacting support@outoff.co. If the order has not yet been fulfilled, you may request cancellation. If it has already been delivered, you may request a return.

Unless the item is defective, damaged, or incorrect, the customer is responsible for return-shipping costs. Eligible refunds include the item price and the least expensive standard delivery option offered at checkout. Additional costs resulting from choosing a more expensive delivery method aren’t refundable.

The withdrawal right might not apply to goods made to the customer’s specifications or clearly personalized, such as products customized with customer-supplied names, text, or images. A product isn’t treated as personalized only because it was produced on demand.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or different from what you ordered, contact us promptly at support@outoff.co with your order number and clear photos of the item and packaging.

When the issue is confirmed, we will offer an appropriate solution, such as a replacement or refund, at no additional cost to you.

Size, color, and buyer-remorse returns

Unless required by applicable law, we don’t offer free replacements for an incorrect size or color selected by the customer. Eligible returns may still be accepted within the return period, but return-shipping costs are the customer’s responsibility.

Colors and print placement may vary slightly from images because of differences in screens and the production process. Minor variations that don’t constitute defects aren’t eligible for a defect claim.

Cancellations

Cancellation requests can be submitted until the item is fulfilled. Because production can begin shortly after an order is placed, we can’t guarantee that an order can be stopped once production has started. This doesn’t limit any cancellation or withdrawal rights provided by applicable law.

Refunds

We will notify you after reviewing your request or receiving and inspecting an approved return. Approved refunds are issued to the original payment method.

For eligible EU withdrawal requests, refunds will be processed within 14 days after we receive the withdrawal request. We may withhold the refund until the returned goods are received or you provide proof that they were sent back, whichever occurs first.

Your bank or payment provider might require additional time to post the refund.

Return shipping

Do not return products directly to the manufacturer or to an address shown on the original package unless we specifically instruct you to do so. Returns sent without approval, or to the wrong address, might not be received or refunded.