Shipping policy

Order processing

Our products are made to order and fulfilled by Printful. Production begins after your order is confirmed. Production time is separate from shipping time and may vary based on the product, order volume, and fulfillment location.

You’ll receive a confirmation email after placing your order and a shipping confirmation with tracking information when available.

Shipping destinations and rates

We ship to the destinations available during checkout. Available shipping methods, estimated delivery times, and shipping charges are displayed at checkout based on your order and delivery address.

Delivery estimates aren’t guaranteed. Delays can occur because of carrier disruptions, customs processing, holidays, weather, or other circumstances outside our control.

Fulfillment locations and separate packages

Printful may fulfill your order from a facility selected according to product availability and delivery destination. If an order contains multiple products, the items may be produced at different facilities and arrive in separate packages. You won’t be charged additional shipping after checkout because an order is split into multiple shipments.

International orders, customs, and taxes

International shipments may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country. Unless these charges are shown as included during checkout, the customer is responsible for paying them.

Customs processing may delay delivery. We can’t control customs decisions or guarantee how long clearance will take.

Address accuracy

Please provide a complete and accurate delivery address. Contact us as soon as possible if you notice an error.

Because production and fulfillment can begin quickly, we can’t guarantee that an address can be changed after an order is placed. Customers may be responsible for replacement or reshipping costs when delivery fails because an incorrect or incomplete address was provided.

Tracking and delivery

Tracking information will be sent when it becomes available. Tracking updates may take some time to appear after a shipping label is created.

A carrier marking a package as delivered doesn’t always mean it was handed directly to the recipient. Please check around the delivery location, with household members or neighbors, and with the local carrier before reporting a missing package.

Delayed, lost, or damaged shipments

If your order is significantly delayed, appears lost, or arrives damaged, contact us at support@outoff.co with your order number.

For damaged items, include clear photos of the product and packaging. We’ll review the issue and, when appropriate, arrange a replacement or refund.

Returns

Shipping-related return and refund requests are handled according to our Return and Refund Policy. Please contact us before returning any item. Do not send returns to the address printed on the package unless we specifically instruct you to do so.